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for the Provision of Carrier Search and Booking Services
This document constitutes an official offer of the ByCAR service (hereinafter referred to as the “Service”, “ByCAR”, or the “Agent”) to enter into a contract under the terms and conditions set forth below.
Any person making a booking through the ByCAR website or by any other means (hereinafter referred to as the “Customer”) confirms their acceptance of the terms of this Public Offer.
1.1. ByCAR provides the Customer with informational and intermediary services consisting of the search, selection, and organization of the booking of a carrier providing passenger transportation services.
1.2. ByCAR is not a carrier, does not provide transportation services, does not own vehicles, and does not directly transport passengers.
1.3. The carrier provides the transportation service directly to the Customer. The contract of carriage arises between the Customer and the carrier upon confirmation and execution of the booking.
2.1. ByCAR acts as an independent intermediary (agent) without representation.
2.2. ByCAR is not a party to the contract of carriage and shall not be liable for the performance of the transportation service, except in cases of willful misconduct or gross negligence in the provision of its intermediary services.
2.3. The carrier independently determines the terms of transportation, route, vehicle, and bears full responsibility for holding all necessary licenses, permits, and insurance coverage.
3.1. The amount indicated on the website includes:
– the transportation price established by the relevant carrier;
– the ByCAR service fee for the search and booking of the carrier.
3.2. The ByCAR service fee shall be paid by the Customer through the proposed payment system.
3.3. The remaining portion of the transportation price shall be paid directly to the carrier (driver) in accordance with the terms agreed with the carrier.
3.4. The ByCAR service relating to the search and organization of the booking shall be deemed rendered upon confirmation of the booking by the carrier.
3.5. The service fee is non-refundable in the event the Customer cancels a confirmed booking, including cancellations made more than forty-five (45) business days prior to the date of the trip, as the search and booking service is considered fully performed upon confirmation.
3.6. If the booking cannot be confirmed by the carrier, the service fee shall be refunded in full.
4.1. The Customer shall provide accurate and complete information necessary to process the booking.
4.2. ByCAR shall transmit the received information to the carrier for confirmation of the feasibility of the transportation service.
4.3. A booking shall be deemed confirmed upon receipt of confirmation from the carrier and notification thereof to the Customer.
4.4. Any modification of transportation conditions is subject to confirmation by the carrier.
5.1. ByCAR may facilitate communication between the Customer and the carrier, including the transmission of updates regarding time, route, baggage, or other transportation conditions.
5.2. Such communication support is provided solely to facilitate the execution of the contract of carriage and does not constitute the assumption by ByCAR of any transportation obligations.
5.3. The final decision regarding any modification of transportation conditions rests exclusively with the carrier.
6.1. The carrier bears full responsibility for:
– performance of the transportation service;
– actions of the driver;
– compliance with pickup times;
– any damage to life, health, or property of passengers or third parties;
– possession of valid licenses and insurance coverage.
6.2. Any claims relating to the quality or performance of the transportation service shall be addressed directly to the carrier.
6.3. ByCAR shall not be liable for any actions or omissions of the carrier, including cancellations, delays, substitution of vehicle, or substitution of driver.
7.1. Conditions for cancellation or modification of the transportation service are determined by the carrier.
7.2. In the event of cancellation initiated by the Customer, the ByCAR service fee shall not be refunded, as it relates to services already rendered in connection with the search and booking of the carrier.
7.3. Any refund of amounts related to the transportation price shall be governed by the carrier’s terms and conditions.
7.4. In exceptional cases, ByCAR may, at its sole discretion, refund the service fee.
8.1. The Customer consents to the transfer of their personal data to the carrier to the extent necessary for the performance of the transportation service.
8.2. Personal data shall be processed in accordance with the Privacy Policy published on the ByCAR website.
The parties shall not be liable for failure to perform obligations due to force majeure events, including natural disasters, transportation restrictions, governmental actions, or other circumstances beyond the reasonable control of the parties.
10.1. This Public Offer shall be governed by the laws of the country of registration of ByCAR.
10.2. Any disputes shall be submitted to the competent court at the place of registration of ByCAR, unless otherwise required by mandatory consumer protection legislation.
This Privacy Policy defines the procedure for processing and protecting personal data of users of the ByCAR service (hereinafter referred to as “ByCAR”, the “Service”, “we”, or “us”).
ByCAR processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.
By using the ByCAR website and making a booking, you confirm that you have read and understood this Privacy Policy.
The data controller is ByCAR, an entity engaged in the search and organization of carrier bookings.
For any questions regarding the processing of personal data, you may contact us at:
info@bycar.su
2.1. Data Provided by the User
When making a booking or interacting with the Service, we may process the following data:
2.2. Technical Data and Cookies
When using the website, certain technical data may be processed automatically, including:
The website uses Google Analytics and Google reCAPTCHA.
Google Analytics is used to analyze website traffic and improve performance. It is activated only after the user provides consent through the cookie banner.
Google reCAPTCHA is used to protect the website against automated access and abuse.
Further information about cookies is available in our separate Cookie Policy.
If you provide personal data of another person (for example, a passenger), you confirm that you have informed that person about the transfer of their data and that you have the necessary authority to provide such data.
The Service is intended for individuals over 18 years of age.
Personal data of minors is processed only when provided by parents or legal guardians or with their consent.
Personal data is processed for the following purposes:
The legal bases for processing are:
Personal data may be shared with:
Third parties process personal data only to the extent necessary to perform their respective functions.
Due to the international nature of ByCAR’s activities, personal data may be transferred to countries outside the European Economic Area.
Such transfers are carried out in accordance with applicable legal safeguards, including Standard Contractual Clauses or other legally recognized data protection mechanisms.
Personal data is retained:
After the applicable retention period, personal data is deleted or anonymized.
In accordance with GDPR, you have the right:
To exercise your rights, you may contact us at:
info@bycar.su
ByCAR implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.
Access to personal data is restricted to authorized personnel within the scope of their duties.
ByCAR reserves the right to amend this Privacy Policy. The current version is always available on the website.
In case of material changes affecting your rights, we will provide appropriate notice.