About ByCar & Contacts

ByCar has been helping travelers arrange private transfers across Europe since 2014. During this time, we have helped thousands of passengers find reliable transfers between airports, cities, ski resorts, and popular tourist destinations.

ByCar currently arranges private transfers in 8 European countries: France, Italy, Spain, Switzerland, Austria, Greece, Monaco, and Andorra. We are constantly expanding our list of destinations and cooperate with local licensed transport providers.

ByCar operates online. The website lists a technical address in Nice, France. This office is not open to customers, as all bookings, consultations, and customer support are provided remotely.

No. ByCar is not a transport company and does not provide transportation using its own vehicles. We help passengers find a suitable licensed transport provider among our partners, who then carries out the requested transfer.

On the ByCar website, you can request a transfer with vehicles of different classes depending on the number of passengers, the amount of luggage, and your preferences. Depending on the route and the availability of transport providers, economy, comfort, and business class vehicles, minivans, minibuses, as well as Mercedes-Benz V-Class, Mercedes-Benz Sprinter, and other similar models are available.

Yes, the price for a transfer in Europe with ByCar is fixed. It includes toll roads, parking, 1 hour waiting time at the airport and child car seats.

The driver will meet you with a sign with your first or last name. We will send you their name and WhatsApp number in advance. If you don't see the sign in the crowd of tourists, you can contact him on WhatsApp. Our operators will also be in touch with you.

The driver tracks your flight in the app. He will come to pick you up after the plane actually lands. If your flight arrives more than 1 hour later than the scheduled landing time, there is a chance that another car will be allocated for you (if they are not occupied). If you receive information about a change in your flight time, please notify your driver as soon as possible.

The driver will be waiting for you at the exit of the arrivals area. There is no need to go outside or go up to another floor. Text or call our operator or driver on WhatsApp, and we'll help you find your driver.

Please inform the driver that your luggage is lost so that he does not wait for you with a sign at the exit of the arrivals area. Once you have filed your Property Irregularity Report with the Lost & Found service, please contact the driver and he will meet you. For additional waiting (more than 1 hour after the plane lands), you must pay 60-90 euros per hour, depending on the class of car.

The transfer price includes 1 hour of waiting time at the airport after the plane lands (for some vehicles, such as the Mercedes Sprinter, after the arrival time, according to the schedule). If the transfer is from hotel to the airport, the price includes a 20-minute wait. For waiting time exceeding the specified time, you must pay 60 - 90 euros per hour, depending on the brand of the car.

Yes, you can stop at a store, restaurant, or pick up your apartment keys on the way to your hotel or apartment. However, this will incur an additional charge. Please notify our operator, and they will send you a quote. Notify us in advance of any route changes, as the driver may have other scheduled transfers. If you inform the driver of an additional stop during the transfer, they may not be able to make it.

Please inform our operator in advance of all your suitcases and their dimensions, as well as any bags and sports equipment. List the number of adult and child passengers. We will send you options of cars that can accommodate you. From these cars you can choose the one that suits you in terms of price and comfort level.

No, children cannot be carried in arms, according to traffic regulations. Each passenger, both adult and child, must sit in their own seat. Children whose height is less than 150 cm must sit in an appropriate child seat or booster.

Yes. Child seats are provided for the private transfer and are included in the transfer price. When booking a trip, you must inform our operator of the number of children, their age and height.

Yes, you can transport pets on the transfer. However, transportation is carried out in carriers and not all vehicles are suitable for this. Therefore, you need to tell us in advance that you want to transport an animal and the size of its carrier. We will select a vehicle suitable for your pet and inform you of the transportation procedure.

Yes. You can book a transfer where the driver will meet you at night. However, it is recommended to book such trips in advance and their cost is slightly higher than usual.

Official taxis in European countries are typically 1.5 to 2 times more expensive than private transfers. You can take a taxi immediately upon arrival at the airport. Booking a taxi in advance is more difficult. Taxi drivers have a limited selection of cars. Many taxi drivers speak limited English.

There are various payment options for your private transfer: cash to the driver, bank transfer (up to 10 working days), card in advance via a link, or direct payment to the driver in the car. Payment terms and procedures should be clarified with the operator, as they may differ for different vehicles.

You can book a transfer at any time, even on the day of your trip. However, we recommend doing this at least 1-2 days in advance. Then there are more options for available cars and you can find a car at the best price.

Yes, of course. The driver will take you to the door of your hotel, villa or apartment. Only a small number of hotels are located on pedestrian streets where cars are completely prohibited or where the streets are too narrow for a car to pass. It is better to check this information in advance when booking a hotel.

Yes. You can book a return private transfer. You can do this after the first transfer, but it is better to book both trips at once. Then we are more likely to get the best price and travel with the same driver.

To book a private transfer, you can submit a request using the special form on our website, contact our operator on WhatsApp, or send an email to info@bycar.su

To make changes to your transfer or cancel it completely, please contact our operator (not the driver) via WhatsApp or email info@bycar.su. If you prepaid, we will inform you of the procedure, which complies with the rules posted on our website.